Gaming at 99 Games is about entertainment — not stress or financial pressure. Responsible gaming isn't just a policy for us; it's a genuine commitment. Tools, guides, and support are all here for you.
Responsible gaming at 99 Games is not a formality. We genuinely want every member to enjoy gaming — without financial or mental stress. On this page you'll find a self-assessment guide, instructions for using our safety tools, and ways to get help. If anything is unclear, reach out to support.
Responsible gaming doesn't mean giving up gaming altogether. It means playing with awareness — knowing your budget, understanding your time limits, and keeping in mind that gaming is meant to be entertainment. 99 Games believes every member can manage these things on their own — they just need the right tools and information.
The signs that gaming has become a problem are often subtle — easy to miss at first. Depositing more to chase losses, placing bigger bets out of frustration, hiding your play from family — if you notice these signs, stepping back is the smart move. 99 Games makes it easy to do just that.
Our responsible gaming tools are completely free for all members. Using them has no negative impact on your account and won't affect your VIP status. In fact, 99 Games sees using these tools as a sign of maturity.
Online gaming is still relatively new to many people in Bangladesh, and not every family is familiar with it. 99 Games wants to help build a culture where gaming can be discussed openly at home — where limits are respected and asking for help feels normal.
Please note: Gaming should never be a source of income. It's entertainment — something to enjoy on the side. Never play with money you can't afford to lose.
Answer the following questions honestly. If you answer "Yes" to more than three, please contact our support team.
If you recognise yourself in any of the questions above, that's not weakness — that's awareness. Contact our support team: support@99games.xyz or live chat in the app.
Six protection tools from 99 Games — all free, available to every member
Walk through the process step by step — it only takes five minutes.
Knowing what to do at each level means you can act at the right time.
Set your budget before you start gaming. Once it's gone, stop for the day — don't chase losses. Review your activity report once a week.
It's not just about tools — our entire approach is built on these six pillars
Most people never set a budget before they start gaming — and that's the single biggest mistake. The first step toward responsible gaming at 99 Games is setting a realistic monthly entertainment budget.
After covering your monthly essentials — household expenses, savings, and other necessary costs — a portion of what remains can go toward entertainment. Keep your gaming spend within that entertainment budget, never dip into savings or emergency funds.
Use 99 Games' deposit limit tools to lock that budget directly into the platform. The system will keep you within your limits automatically — you won't have to rely on willpower alone.
If you feel you need an extended break, self-exclusion is the most effective step to take. At 99 Games, the process is straightforward and discreet — no questions asked.
Self-exclusion requests must be submitted in writing to support, via email or live chat. Your account is typically excluded within 2 hours. You choose the exclusion period yourself — from 6 months up to indefinitely.
Your account balance remains safe during self-exclusion. Any bonus balance will be forfeited, but your real-money balance can be withdrawn. No promotional messages will be sent while exclusion is active.
Important: Once self-exclusion is activated, it cannot be cancelled before the period ends — not even at the member's own request. That strictness is intentional — it exists for genuine protection.
Email support@99games.xyz with the subject line "Self-Exclusion Request", or tell us via live chat: "I want to self-exclude" — the team will act promptly.
Frequently asked questions about responsible gaming and account settings
99 Games is here for you — for the joy of gaming, and for support whenever you need it. Register and keep your responsible gaming tools active for complete peace of mind.