99 Games Terms & Conditions — Clear Language, Plain and Simple

Opening an account with 99 Games requires meeting a few basic conditions. None of these are complicated — they're simply in place to keep the platform safe for everyone.

• Applicants must be at least 18 years of age. This will be verified using a national identity document.
• Each person may register only one account. If multiple accounts are found under the same individual, all accounts will be suspended.
• The details you provide at registration — your name, date of birth, and mobile number — must be accurate and genuinely your own.
• Opening an account using someone else's name or personal details is strictly prohibited.
• 99 Games may request additional documentation for identity verification at any time.

You are primarily responsible for the security of your 99 Games account. Keep your password strong, never share it with anyone, and always log out after using a public device.

If you notice anything unusual when logging in — such as unfamiliar transactions or a sign-in from an unrecognised device — contact our support team immediately. The 99 Games security team will act swiftly.

• Members are responsible for keeping their account information up to date.
• A monthly maintenance fee may apply to inactive accounts (no activity for 12 months).
• Sharing your account with third parties is strictly prohibited — this includes family members.
• Withdrawals cannot be processed until KYC verification is complete.

99 Games accepts deposits via bKash, Nagad, Rocket, and bank transfer. Deposits are generally instant — your account is credited as soon as the payment is completed.

There are a few things to know about withdrawals. You may only withdraw to a payment method registered in your own name. Funds will generally be sent back to the same mobile wallet or bank account used for your deposit. This policy is in place to prevent money laundering.

• Minimum withdrawal amount: ৳500.
• Standard withdrawal processing time: 15–30 minutes (bKash/Nagad).
• Bank transfers may take 1–3 business days to process.
• Bonus balance cannot be withdrawn before the wagering requirements have been met.
• Daily withdrawal limits vary depending on your membership tier.

99 Games bonus offers are designed to give members extra value. That said, bonuses come with certain conditions — understanding them upfront will save you any disappointment down the line.

• Each bonus offer is available once only — attempting to claim the same offer multiple times may result in both accounts being suspended.
• The wagering requirement means you must wager your bonus balance a specified number of times before you can withdraw it.
• The maximum single bet allowed using bonus balance is generally capped at 10% of the total bonus or ৳500, whichever is lower.
• Some games do not contribute 100% toward wagering requirements — slots typically count as 100%, while table games count as 10–30%.
• When a bonus expires, it is removed from your account, but your real balance is not affected.
• Cashback bonuses carry no wagering requirements — they can be withdrawn immediately.

There are a few general rules to follow when betting on 99 Games. These rules apply equally to all members — no exceptions.

• Once a bet is confirmed, it cannot be cancelled — unless an early cash-out option is available, in which case you may use that.
• If an event is cancelled or postponed, the stake for that bet will be refunded.
• If a bet is accepted at an incorrect price due to a technical error, 99 Games reserves the right to void that bet.
• Betting using match-fixing arrangements or insider information is strictly prohibited.
• In live betting, a bet is not considered confirmed until you receive a "Bet Accepted" notification — odds may change before that point.

99 Games is committed to maintaining a fair and safe environment for all users. The following activities are strictly prohibited and may result in permanent account closure and forfeiture of funds.

• Operating multiple accounts belonging to the same person.
• Registering using another person's ID or personal information.
• Creating artificial betting patterns to circumvent bonus terms.
• Attempting to hack or gain unauthorized access to the platform's software.
• Using the platform for money laundering purposes.
• Allowing or facilitating minors to access or use an account.

99 Games follows a strict policy to protect your personal information. Your name, address, phone number, and banking details provided during registration are never sold to third parties.

No information is disclosed without a lawful request from law enforcement or a court order. Payment data is stored in compliance with PCI-DSS standards. For more details, please visit our Privacy Policy page View.

99 Games believes gaming is for entertainment — not a solution to financial problems. If you feel your gaming is getting out of control, we're here to help.

• You can set deposit limits directly from the app.
• You have the option to temporarily or permanently exclude yourself from the platform (self-exclusion).
• The loss tracker shows your total losses over the past 30 days.
• If you need help, reach out to our support team — guidance is always free.

99 Games reserves the right to suspend or close any account if a member is found to be in breach of these terms. Equally, members may close their own account at any time.

• To close your account yourself, contact support — if you have a remaining balance, please withdraw it first.
• If your account is closed due to a violation, any bonus balance will be forfeited, though your original deposit is generally returned.
• If fraud is established, all balances may be forfeited and legal action may be taken.
• You have the right to appeal a closed account — submit your request to our support team in writing.

99 Games may update these terms as needed. Members will be notified in advance by SMS or email before any major changes take effect. Minor updates may be applied with a notice posted on the website.

Continuing to use the platform after an update takes effect constitutes acceptance of the revised terms. If you do not agree with any changes, you have the option to close your account.