99 Games Privacy Policy — Your Data, Your Control

When you create an account or use our services at 99 Games, certain information is collected. This data falls into two main categories — what you provide directly, and what is collected automatically.

Information you provide directly includes your name, date of birth, mobile number, email address, national ID number, and mobile banking or bank account details. These are required for KYC verification.

• Identity Information: Full name, date of birth, National ID / passport number.
• Contact Information: Mobile number, email address, current address.
• Financial Information: bKash/Nagad/Rocket number, bank account details.
• Activity Data: Betting history, deposit and withdrawal transactions, and game preferences.
• Device Information: IP address, browser type, device model, and operating system.
• Communication Records: Support chat history and email correspondence.

99 Games collects data in three main ways. First, directly from you — through registration forms, KYC uploads, or when you contact support. Second, automatically by the platform — when you visit the site, play games, or make transactions. Third, from legitimate third parties — such as payment gateways or identity verification services.

99 Games uses collected information only for specific, legitimate purposes. It is our policy to be transparent about why each piece of data is collected. We strictly do not sell or rent user data to third parties for marketing or commercial gain.

• To complete account registration and identity verification (KYC).
• To securely process deposits and withdrawals.
• To conduct security monitoring for fraud prevention and anti-money laundering.
• To enforce responsible gaming policies and identify at-risk behavior.
• Customer support — to respond to queries and complaints.
• To personalise your platform experience (e.g., surfacing your favourite games first).
• To meet legal obligations — such as reporting to tax authorities.
• To resolve technical issues and improve the platform.

99 Games never shares your data with third parties for commercial purposes. However, in certain specific situations, limited information may be shared with partner organizations — always for a clear reason.

• Payment Provider: Necessary information is shared with bKash and Nagad to process transactions.
• Identity Verification Service: With licensed services for document verification as part of the KYC process.
• Game Provider: Only game-related data is shared with companies such as Evolution or Pragmatic.
• Law Enforcement: Under a valid court order or government directive.
• Audit Body: With licensed auditors for RNG verification and security reviews.

All third-party agreements explicitly state that any data shared may only be used for its specified purpose — it cannot be passed on to anyone else. 99 Games reserves the right to terminate any partnership if this agreement is violated.

It is not our policy to retain data beyond what is necessary. Once the purpose for which data was collected has been fulfilled, it is either deleted or securely archived.

Upon expiry, data is securely deleted in a way that makes recovery impossible.

The 99 Games website and app use cookies — as almost every website does. Cookies are small files stored on your device that make your next visit smoother and more convenient.

• Essential Cookies: Required for login sessions and security — these cannot be turned off.
• Functional Cookies: To remember your language preferences and game settings.
• Analytics Cookies: To understand how often pages are visited — this data is fully anonymized.

99 Games uses industry-leading technology to keep your data secure. Beyond the technology, a dedicated human security team monitors everything 24/7.

• All data transmission is secured with 256-bit SSL/TLS encryption.
• Stored data is locked with AES-256 encryption.
• Payment card data is stored in compliance with PCI-DSS standards.
• Every login attempt is monitored, and automated alerts are triggered for any suspicious activity.
• Employees can only access the data relevant to their specific role — no one has broad-level access.
• Regular security audits and penetration tests are conducted.

In the event of a data breach (which we take every measure to prevent), affected members will be notified within 72 hours.

You have several rights over your personal data at 99 Games. These aren't just written commitments — they're fully enforceable.

99 Games strictly does not provide services to anyone under the age of 18. We do not knowingly collect data from minors. If it is found that a minor has created an account, that account will be immediately closed and any collected data will be securely deleted.

This privacy policy may be updated to reflect changes in technology, law, or our services. Members will be notified by SMS or email before any significant changes take effect.

For minor changes, only the "Last Updated" date at the top of the page will be updated. Continuing to use the platform after any update constitutes acceptance of the revised policy. If you disagree with any changes, you have the right to close your account.