Bonus funds at 99 Games cannot be withdrawn directly — you must first wager a specified amount, known as the wagering requirement. For the Welcome Bonus, this is typically 20× to 30×.
Here's how it works: say you deposit ৳1,000 and receive a ৳1,500 bonus. If the wagering requirement is 20×, you'd need to place bets totalling ৳1,500 × 20 = ৳30,000 before that bonus becomes withdrawable. You can place these bets across any game — though some games may count at less than 100% toward the requirement.
You can find the exact wagering contribution percentage for each game in the bonus section of your account. Slots generally count at 100%, while Live Casino games may count for less. Bonuses have an expiry period — if wagering is not completed within 30 days, the bonus is forfeited. Full terms can always be Terms & Conditions See the page.
There are a few common reasons an account gets locked or temporarily suspended: multiple failed login attempts, a login attempt from an unrecognized location, or a security alert triggered on the account.
Wait a few minutes first — if the lock was caused by multiple failed password attempts, it usually clears on its own after 15–30 minutes. If it doesn't, then:
- Email support@99games.xyz with the subject line "Account Locked".
- Please provide your registered name, mobile number, and date of birth.
- You can also report it directly through the live chat in the app.
- Your account is typically reactivated within 2–4 hours.
If your account is restricted due to incomplete KYC verification, sending a copy of your NID or passport to support will get it resolved quickly. If a suspicious login is detected, your account may be temporarily locked as a security measure — this is done to protect you.
The minimum deposit at 99 Games depends on your chosen payment method. General guidelines:
- bKash: Minimum ৳100
- Nagad: Minimum ৳100
- Rocket: Minimum ৳100
- Bank Transfer: Minimum ৳500
To qualify for the welcome bonus, your first deposit must be at least ৳200 — a ৳100 deposit will not trigger the bonus. The maximum daily deposit is ৳50,000, though you can request a higher limit through support if needed. There are no extra charges on deposits — every BDT you send goes straight into your account.
Yes, you can play 99 Games directly in a mobile browser without installing the app. The website is fully mobile-responsive, meaning it fits and functions properly on any phone screen. It works on Chrome, Firefox, or Safari.
Playing in the browser gives you full access to all features — live betting, casino, deposits, and withdrawals. That said, the app does offer a few extra advantages:
- Get live odds updates via push notifications.
- Faster load times — the app caches content locally.
- You can log in using face recognition or fingerprint.
- There's a shortcut on your home screen — no need to type the URL every time.
If you want to save data or have limited storage, just play in the browser. For the best experience, App page Download the Android APK from
Deposits via bKash, Nagad, and Rocket typically reflect in your 99 Games account within 2–5 minutes. Bank transfers may take a little longer — up to 30 minutes.
If more than 30 minutes have passed and it still hasn't arrived, then:
- Note the SMS or transaction ID (TrxID) you receive from bKash/Nagad.
- Contact Live Chat or email support@99games.xyz with your TrxID.
- Deposits are typically verified manually and credited within 1–2 hours.
If a deposit fails — meaning the amount was deducted from bKash but hasn't appeared in your 99 Games account — contact support with your TrxID. The transaction is verified within 24 hours and the funds are returned. If you sent money to the wrong number, that's a separate process — please contact support directly.
99 Games supports all major mobile banking services and bank transfers in Bangladesh. Currently active payment methods:
- bKash — for both deposits & withdrawals. The most widely used method.
- Nagad — deposits & withdrawals. Fast processing.
- Rocket (Dutch-Bangla) — deposits & withdrawals.
- Bank Transfer — ideal for larger transactions.
It's best to withdraw using the same payment method you deposited with. Withdrawals are generally processed within 15 minutes to 24 hours. Having your KYC verification complete ensures the fastest processing. For full payment details, Payment page here.
There are two ways to pause your 99 Games account — either temporarily or long-term: a cooling-off period or self-exclusion.
Cooling-Off Period (short-term break): From 1 day up to 6 weeks. You can activate it yourself by going to Profile > Security Settings in the app. Once active, it cannot be cancelled before the period ends.
Self-Exclusion (long-term break): From 6 months up to 5 years. Email support@99games.xyz with the subject line "Self-Exclusion Request". This is typically processed within 2 hours.
To permanently close your account, contact support in writing. If you have a remaining balance, withdraw it first. For more information, Responsible Gaming View the page.